What Threads do we use for embroidery?

We use Madeira Classic thread, a 100% natural rayon viscose thread largely used in the embroidery industry. It is suitable for all kinds of embroidery.

Madeira thread, made in the European ‘green’ city of Freiburg, Germany, is our brand of choice because of the extremely high quality of their thread, as well as their focus on sustainability.

How long embroidery last?

As with everything, embroidered goods will wear over time, but they are very durable and expected to last as long as the garment will. It is more expensive than printing, and some designs are more suited for print; but considering the longevity of embroidered goods, it is considered more cost effective.

Our thread is not bleach resistant.

What do we do with garments are damaged?

Mistakes happen and quite frankly, machines can misbehave! We will never send any of our damaged garments to landfill. Instead we will use the discarded fabric for samples, and keep them on file for future orders.

If we cannot use the fabric we will shred it to make macrame yarn for our craft workshops or donate to craft project workshops.

How much does embroidery cost?

Embroidery pricing varies depending on the stitch count of the design so we have made it easier than ever to order embroidery online by choosing your garment of choice from the main menu above. There is a one-off digitising fee for every new design, which covers the cost of turning your image into a stitch file that our embroidery machines can read. This varies depending on the stitch count of the design. We recommend using the quote form below to enquire about orders over 200 items. We will provide a bespoke that is designed to suit your needs and budget.

How much will delivery cost?

This depends on the size of the order and where it’s going. We’re based in Scotland, UK, so anything travelling outwith mainland UK will be more expensive. We calculate shipping based on weight, and we only charge what it costs us to ship as well as the cost of packaging. You can find a full breakdown of costs in the ‘shipping & delivery’ sections of the website. These prices are always subject to change. We can ship internationally, however please be aware that Brexit has made things more complicated. Any items going to the EU are now subject to customs fees on arrival, which are solely your responsibility and vary from country to country.

Is there a minimum order quantity?

There is no minimum order quantity, however there is a set up fee for every new design which means it makes sense to order a batch to spread the cost.

How do I get the best from my designs?

We always recommend designing for the garment, rather than to just stick any design on any item. Some designs won’t embroider out well on certain fabrics so we always recommend opting for thicker fabrics, or low density designs on thinner ones. Gradients and fine detail (like very small text) don’t always work well with embroidery. We offer a design service at an additional cost.

What file format do you need?

Your designs do not need to be high res like with printing so any image format will do, but we recommend providing as good a quality image as possible. We will always do a sample for your approval before going ahead with the full order.

Shipping Directly to your customers

Once you make an account and place your first order your product is auto saved. We make high quality mock ups for your to approve of each design.

To reorder all you need to do is log into your account, click the item from your account and pop your customers details in the shipping area.

If you want to send any extra items to add to your customers parcels such as tissue, stickers or postcards please send us a message to info@wildandkind.com.

What are your turn around times?

For any on demand orders we aim for a 3-5 working day turn around.

For all other orders we aim for a 10 working day turn around.

If you have labels included please allow for an additional 1 day turn around.

If your order is a combo item (print and embroidery) please allow for an additional 3 day turn around.

As much as we do aim to always meet these turn around times sometimes things can pop up which mean the order can take longer. Delays can crop up which mean that delays are ultimately out of our hands.

What can go wrong?

Files provided can be bad an we require new files to be provided
Suppliers can have stock issues or the site does not reflect true stock levels
Garment can arrive damaged or the wrong size / colour
Delays in shipping
Storms

There are multiple factors which can come up and effect the ability to ensure the time frame is stuck to however we will always pop items out sooner when possible!

EMBROIDERY