We use Madeira Classic thread, a 100% natural rayon viscose thread largely used in the embroidery industry. It is suitable for all kinds of embroidery, and is available in 4 different thicknesses. The standard is No.40, but is available in No.12, No.30 and No.60. No.12 is the thickest available while No.30 and No.60 are thinner and used for smaller details.
Madeira thread, made in the European ‘green’ city of Freiburg, Germany, is our brand of choice because of the extremely high quality of their thread, as well as their focus on sustainability.
As with everything, embroidered goods will wear over time, but they are very durable and expected to last as long as the garment will. It is more expensive than printing, and some designs are more suited for print; but considering the longevity of embroidered goods, it is considered more cost effective.
Our thread is not bleach resistant.
Mistakes happen and quite frankly, machines can misbehave! We will never send any of our damaged garments to landfill. Instead we will use the discarded fabric for samples, and keep them on file for future orders. If we cannot use the fabric we will shred it to make macrame yarn for our craft workshops or donate to craft project workshops.
Embroidery pricing varies depending on the stitch count of the design. This can be a little confusing if you’re new to embroidery, but when you send us your design we will be able to estimate a stitch count for you and create a bespoke quote. We’ve created a table that gives you a rough estimate based on the design size as well as fill percentage.
There is a one-off digitising fee for every new design, which covers the cost of turning your image into a stitch file that our embroidery machines can read. This varies depending on the stitch count of the design. We then charge a fee per embroidery, which is based on the stitch count and the quantity ordered. All prices shown below are exclusive of VAT. (we become VAT registered on 31st Jan 2021)
We give a 7-15 working day turnaround depending on job size as standard. This is subject to change depending on how busy we are. On rare occasion we can rush an order but there will be additional fees incurred depending on the size of the order as we have to take overtime pay into account for staff.
This depends on the size of the order and where it’s going. We’re based in Scotland, UK, so anything travelling outwith mainland UK will be more expensive.
We calculate shipping based on weight, and we only charge what it costs us to ship. You can find a full breakdown of costs in the ‘shipping & delivery’ sections of the website.
We have aimed to be accessible from the start, so there is no minimum order quantity.
This also makes this process great for drop-shipping. This is a type of ‘embroider-on-demand’ service that saves you time and money especially when you are just getting started up.