What Threads do we use for embroidery?

We use Madeira Classic thread, a 100% natural rayon viscose thread largely used in the embroidery industry. It is suitable for all kinds of embroidery.

Madeira thread, made in the European ‘green’ city of Freiburg, Germany, is our brand of choice because of the extremely high quality of their thread, as well as their focus on sustainability.

How long embroidery last?

As with everything, embroidered goods will wear over time, but they are very durable and expected to last as long as the garment will. It is more expensive than printing, and some designs are more suited for print; but considering the longevity of embroidered goods, it is considered more cost effective.

Our thread is not bleach resistant.

What do we do with garments are damaged?

Mistakes happen and quite frankly, machines can misbehave! We will never send any of our damaged garments to landfill. Instead we will use the discarded fabric for samples, and keep them on file for future orders.

If we cannot use the fabric we will shred it to make macrame yarn for our craft workshops or donate to craft project workshops.

How much does embroidery cost?

Embroidery pricing varies depending on the stitch count of the design so we have made it easier than ever to order embroidery online by choosing your garment of choice from the main menu above.

There is a one-off digitising fee for every new design, which covers the cost of turning your image into a stitch file that our embroidery machines can read. This varies depending on the stitch count of the design.

We recommend using the quote form below to enquire about orders over 200 items. We will provide a bespoke that is designed to suit your needs and budget.

How long will it take to get my order?

We are a really small team and are currently working to a 7-13 working day turn around. We can usually accommodate rush orders, but there will be additional fees incurred depending on the size of the order as we have to take into account overtime pay for staff to come in out of hours.

Please be aware that this timeline is an estimate. We are still feeling the effects of the global pandemic and more recent fuel shortages, meaning stock is taking longer to get to us and often taking longer to get to you and your customers. We thank you for being patient during this time.

How much will delivery cost?

This depends on the size of the order and where it’s going. We’re based in Scotland, UK, so anything travelling outwith mainland UK will be more expensive. 

We calculate shipping based on weight, and we only charge what it costs us to ship as well as the cost of packaging. You can find a full breakdown of costs in the ‘shipping & delivery’ sections of the website. These prices are always subject to change.

We can ship internationally, however please be aware that Brexit has made things more complicated. Any items going to the EU are now subject to customs fees on arrival, which are solely your responsibility and vary from country to country.

Is there a minimum order quantity?

There is no minimum order quantity, however there is a set up fee for every new design which means it makes sense to order a batch to spread the cost.

With no minimum order, this process is great for drop shipping. This is a type of ’embroidery-on-demand’ service saves you time and money especially when you are just getting started up. We are currently improving our website to make drop shipping an entirely automatic process, so please bear with us while we set this up. We aim to have this fully functional by the end of 2021.

How do I get the best from my designs?

We always recommend designing for the garment, rather than to just stick any design on any item. Some designs won’t embroider out well on certain fabrics so we always recommend opting for thicker fabrics, or low density designs on thinner ones.

Gradients and fine detail (like very small text) don’t always work well with embroidery. We offer a design service at an additional cost.

What file format do you need?

Your designs do not need to be high res like with printing so any image format will do, but we recommend providing as good a quality image as possible. We will always do a sample for your approval before going ahead with the full order.

What garments can you embroidery onto?

We only embroider onto garments that are 100% cotton, 100% recycled or a combination of the two. We recommend thicker garments for embroidery because they hold the thread that little bit nicer, but but checking out the garment section from the main menu you will be able to see what garments are suitable for this process.

We do make a few exceptions; we will embroider onto garments that are second hand (or that you already own) and we will work with workwear/uniforms where essential care/services are being provided (for example, social care uniforms, uniforms for childcare providers etc) regardless of wether or not they are organic/recycled when there are no suitable alternatives.