*cha ching* Once that first order come’s through you can then place the order with us. This is the exact same process as if you were to order garments for yourself, except you will provide your customers address for the shipping address instead of your own. We will then print, package and post the item directly to your customers for you.
If the item you need is out of stock, please get in touch and we will try and source a replacement from Stanley/Stella. Fast fashion would have us believe that everything should be available to us all the time, but this leads to huge problems with overstock, and items often end up in landfill this way. To make sure your customers understand this we recommend adding the following text (or a variation of it) to your listing.
Being a small company run by people who also run their own online brands, we know the difference that adding a sticker, leaflet or hand written note in with an order can make.
Get in touch when you’ve set up your account with us and we can discuss your needs at firstname.lastname@example.org.
“This product is printed on demand. It’s the most environmentally friendly way to print because it allows us to only make what we need, when we need it. This means a processing time of 3-5 working days, and on rare occasions, it means this product may be out of stock, but we’ll always let you know if this is the case. That’s slow fashion.”
Drop shipping is a print on demand service suitable for individuals and businesses of all sizes for DTG printed products. You take orders from your customers and then you place those orders with us. We print, package and post your items directly to your customers for you.
Our shop fulfilment service is suitable for much larger volumes of orders, approx 300+ per month. This service also includes Screen-printed and Risograph Printed items as well as DTG, as we will make and hold stock for you. We can also take over the web development and admin needs of your store, giving you complete freedom to focus on running your business and developing your brand.
Our print price varies depending on the size of the design. Drop-shipping print costs are:
A small print will cost £4.50
A medium print will cost £5.00
A large print will cost £6.00
If you drop-ship more than 75 items a week we can tailor a more personalised, discounted package that suits you and your business. Please contact us at email@example.com to discuss your needs.
Our new online software allows you to design your products easily and is a great tool, but it can’t automatically calculate the price of the designs you upload, so we need you to tell us what size each image is. We’re hoping we can automate this process soon but we’re a very small company and fancy software requited fancy bucks.
If you set up your order as small designs when the designs are much bigger we’ll send a secondary invoice which will need to be paid before we start producing your items, so if you’re confused, or struggle with measuring dimensions just email us and we’ll be happy to help you know what to input. There is more information in the help section within the product designer.
We aim to do a print run of drop-shipping orders twice a week, that’s every 3 working days. We recommend you place your drop-shipping orders with us at the end of each day to make sure that they are processed with us as soon as possible.
We recommend adding the following text (or a variation of it) to your listing.
This depends on the size of the order and where it’s going. We’re based in Scotland, UK, so anything travelling outwith mainland UK will be more expensive.
We calculate shipping based on weight, and we only charge what it costs us to ship. You can find a full breakdown of costs in the ‘shipping & delivery’ sections of the website.
The great thing about digital printing is that we can print one garment at a time, meaning there is no minimum order quantity.
This also makes this process great for drop-shipping. This is a type of ‘print-on-demand’ service that saves you time and money especially when you are just getting started up.
How can I check the stock levels of garments?
You must check the stock levels before you place an order. You can see the stock levels of any garment by checking the listing of the product itself. The stock levels will be listed directly above the customise button.
If you place an order that is out of stock, your order will be cancelled and we will let you know. If you would like to know when an out of stock item will be back in, or if you would like to source a similar replacement from Stanley/Stella then get in touch at firstname.lastname@example.org
You are responsible for returns.
If someone needs a different size, or no longer wants the item then we will happily accept the return and hold that item for you for the next time that exact product/size is ordered, however you must go through the drop-shipping process in full to send out a replacement.
Providing customers with a comprehensive size guide is helpful in reducing the number of returns. You find the size guide on every product page.
UK law states that you must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.